Q201298: Service Pack 1 for InstallShield 2012
InstallShield 2012 Service Pack 1 includes improvements and resolves issues. The Premier edition includes improvements for Suite projects. The Premier, Professional, and Express editions include...
View ArticleQ211220: ISSUE: Email notifications do not go out to individual users...
One can import an Active Directory group in WorkFlow Manager (WFM), and assign a phase/step in a Workflow to an individual user from that group. Now when email notifications are set to received by the...
View ArticleQ211183: ISSUE: IPlugin fails to load in WorkFlow Manager
After configuring the IPlugin as described in the article in the 'Additional Information' section below, one sees an exception in Event Viewer, when WorkFlow Manager (WFM) tries to load the IPlugin –...
View ArticleQ211171: ISSUE: Unable to logon to WorkFlow Manager using domain...
After applying the hotfix for WorkFlow Manager (WFM) 5.6 or installing WFM 6 and later, one is unable to logon into the WFM using the domain credentials.
View ArticleQ212522: HOTFIX: Application Manager crashes while importing an App-V package...
While trying to import an App-V application into Application Manager or while trying to open an App-V package in Virtual Package Editor, Application Manager/Virtual Package Editor will crash. Affected...
View ArticleQ206604: Upgrading a Flexera Software Product To the Latest Version...
A. How to receive an upgrade to the latest version of a Flexera Software product?B. How to receive an upgrade to the latest version of a Flexera Software product with a valid (i.e. not expired) Flexera...
View ArticleQ200068: FND Email Notifications Are Flagged as Junk Mail
FND is end of lived. Why are email notifications from Flexnet Delivery being directed to the Outlook 'Junk Email' folder?
View ArticleQ212728: Bronze Maintenance
Bronze is one of 3 possible maintenance plan tiers offered by Flexera Software for our variety of products. The other two being Silver and Gold.
View ArticleQ212906 : HOWTO: How To Register Your Flexera Software Product
If you purchased your software from a reseller (not directly from Flexera Software), you must register your software before you can activate it. This article includes the steps to register your Flexera...
View ArticleQ210695 : Pop-up Keeps Coming Up When Downloading Software
Pop-up comes up with a little window in the background when downloading software
View ArticleQ102845: HOWTO: Uploading Files to the InstallShield FTP Server
This article includes the steps necessary to place files on the InstallShield FTP server for a support request.
View ArticleQ111825: PRB: Unable to Download Flexera Software Products
An installer for a Flexera Software product will not download or only downloads partially.
View ArticleQ105540: HOWTO: Preparing an InstallShield Professional Project To Be Sent to...
This article provides steps for preparing a project that is to be sent to a Flexera Software Support Engineer. Note: Projects are only sent on a case-by-case basis at the request of the engineer.
View ArticleQ212788: ERRDOC: The file '/ESD/default.aspx' has not been pre-compiled, and...
After installing App Portal on Windows 2012, the following error may be seen when attempting to log into the site: Server Error in '/ESD' Application. The file '/ESD/default.aspx' has not been...
View ArticleQ112187: HOWTO: InstallScript Debugger Does Not Debug Deferred, Commit, or...
The InstallScript Debugger does not debug deferred, commit, or rollback InstallScript custom actions.
View ArticleQ212790: Maintenance Upgrade Fulfillment Process
How to redeem a maintenance plan for an entitled free upgrade.
View ArticleQ211171: ISSUE: Unable to Logon to WorkFlow Manager Using Domain...
After applying the hotfix for WorkFlow Manager (WFM) 5.6 or installing WFM 6 and later, one is unable to logon into the WFM using the domain credentials.
View ArticleQ211353: PRB: When Prerequisite is Launched Without '.exe' File Extension,...
If a Prerequisite requires a reboot and the Prerequisite's behavior is designed to reboot before continuing with the installation, when the setup is launched without using the .exe file extension...
View ArticleQ211312: HOWTO: Set VM Pack Resource Paths for Command Line Builder
This article shows how a VM pack resource path can be defined for the InstallAnywhere command line build.
View ArticleQ211316: HOWTO: Add Hidden Files\Folders to Installer's Payload
This article shows how a hidden file\folder can be added to the installer’s payload.
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