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Q211487 : test feb 13

February 13, 2013, 1:19 pm
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Q113014: HOWTO: Sign Your Installers (Digital Signatures)

February 14, 2013, 2:57 pm
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In order to digitally sign an installer, three things are necessary: signcode.exe, a .pvk file and a .spk file. Signcode.exe is the actual executable for the utility that does the signing. The .pvk is the private key file and the .spc file is the actual certificate file.
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Q109065: Warning -6248

February 15, 2013, 12:49 pm
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When building a project, the following warning occurs:

"Warning -6248: Could not find dependent file [1], or one of its dependencies of component [2]"

[1] contains the missing file's name, and [2] contains the name of the Component generating this warning.

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Q206276: HOWTO: Generating InstallAnywhere Log for Install and Uninstall in InstallAnywhere 2011 And Later

February 19, 2013, 10:22 am
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This article discusses how to generate an install/uninstall log to capture what is occurring during an installation/uninstallation, primarily for troubleshooting purposes.

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Q211526: HOW TO: How to download Automated Wise® Data Conversion Tool for AdminStudio

February 19, 2013, 2:18 pm
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Wise Package Studio customers moving to AdminStudio can use this Data conversion tool, which will simplify the process of converting from Wise Package Studio to AdminStudio is greatly simplified with an automated conversion tool which takes Wise® WSE software packages and their associated meta-data and imports them directly into the AdminStudio database.

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Q204468: InstallShield 2012 Spring/InstallShield 2012 Spring SP1 Release Notes

February 20, 2013, 8:18 am
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This article lists features, enhancements, and changes that were made in InstallShield 2012 Spring. It also describes the changes that are available in InstallShield 2012 Spring Service Pack 1.
 
To obtain Service Pack 1, see Knowledge Base article Q208466.
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Q113394: HOWTO: Troubleshooting Major Upgrades

February 21, 2013, 12:59 am
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This article discusses the basic approach to troubleshooting a situation where two or more Add/Remove Programs entries exist after a Major Upgrade installation runs.
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Q113373: HOWTO: Access SUPPORTDIR from an InstallScript Custom Action

February 26, 2013, 10:48 am
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As a result of changes made to the InstallScript engine, starting with InstallShield 12, the InstallScript defined variable SUPPORTDIR no longer points to the location of the files specified in the Support Files view in InstallShield.  This applies to InstallScript Custom Actions in InstallScript MSI and Basic MSI projects.
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Q112615: HOWTO: Access SUPPORTDIR from a Deferred, Rollback, or Commit Custom Action

February 26, 2013, 10:56 am
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As a result of changes in the InstallScript Architecture, it is necessary to get SUPPORTDIR from the MSI engine instead of relying on the InstallScript variable to access files included in the SUPPORTDIR.  Normally, you can use MsiGetProperty to access the SUPPORTDIR property from the MSI package.  In deferred, commit, or rollback custom action, however, it would be necessary to pass this property in through CustomActionData.
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Q207663: ERRDOC: "Operations error: 7231 License generator error: Error initializing FLEXlm C:\flexlm\license.dat: Invalid key data supplied"

March 1, 2013, 11:24 am
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This article explains how to resolve the error below:
 
7231; License generator error: Error initializing FLEXlm C:\flexlm\license.dat: Invalid key data supplied.
FLEXnet Licensing error:-44,49
For further information, refer to the FLEXnet Licensing documentation, available at "www.flexerasoftware.com".  [Incident# 3120-003]
 
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Q208945 : License-enabled code requires client identity data, which you create with pubidutil and printbin -C or with FLEXnet Operations

March 1, 2013, 11:49 am
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If when building the samples reports the following compiler message appears:
 
 “License-enabled code requires client identity data, which you create with pubidutil and printbin -C or with FLEXnet Operations.”,
 
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Q200145: Export Settings Will Not Work in Operations 11.5 Module

March 1, 2013, 12:22 pm
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After successful installation of the Operations Module, the Export option throws an exception when selected:
 
Exception in flexnet.log file:
2008-02-15 10:33:01,876 ERROR [ops.ui] [http-0.0.0.0-8889-3] Export Import Configuration Settings Cannot be loaded 
com.macrovision.flexnet.operations.publi capi.OperationsException: Export Import Configuration Settings Cannot be loaded 
at com.macrovision.flexnet.operations.u til.ExportUtility.getConfigEntry(ExportU tility.java:164) 
at com.macrovision.flexnet.operations.u til.ExportUtility.loadSystemConfiguratio ns(ExportUtility.java:138) 
at com.macrovision.flexnet.operations.u til.ExportUtility.(ExportUtility.j ava:176) 
at com.macrovision.flexnet.operations.u til.ExportOrderableUtility.(Export OrderableUtility.java:71) 
at com.macrovision.flexnet.web.operatio ns.actions.product.ProductBaseAction.exp ortSelectedItems(ProductBaseAction.java: 784) 
at sun.reflect.NativeMethodAccessorImpl .invoke0(Native Method) 
at sun.reflect.NativeMethodAccessorImpl .invoke(Unknown Source) 
at sun.reflect.DelegatingMethodAccessor Impl.invoke(Unknown Source) 
at java.lang.reflect.Method.invoke(Unknown Source) 
at com.macrovision.flexnet.web.platform .actions.BaseAction.doActionWork(BaseAct ion.java:457) 
at com.macrovision.flexnet.web.operatio ns.actions.OperationsBaseAction.doAction Work(OperationsBaseAction.java:750) 
at com.macrovision.flexnet.web.platform .actions.BaseAction.execute(BaseAction.j ava:175) 
at org.apache.struts.action.RequestProc essor.processActionPerform(RequestProces sor.java:419) 
at org.apache.struts.action.RequestProc essor.process(RequestProcessor.java:224) 
at org.apache.struts.action.ActionServl et.process(ActionServlet.java:1194) 
at org.apache.struts.action.ActionServl et.doPost(ActionServlet.java:432) 
at javax.servlet.http.HttpServlet.servi ce(HttpServlet.java:717) 
at javax.servlet.http.HttpServlet.servi ce(HttpServlet.java:810) 
at org.apache.catalina.core.Application FilterChain.internalDoFilter(Application FilterChain.java:252) 
at org.apache.catalina.core.Application FilterChain.doFilter(ApplicationFilterCh ain.java:173) 
at com.macrovision.flexnet.web.platform .filters.SetCharacterEncodingFilter.doFi lter(SetCharacterEncodingFilter.java:108 ) 
at org.apache.catalina.core.Application FilterChain.internalDoFilter(Application FilterChain.java:202) 
at org.apache.catalina.core.Application FilterChain.doFilter(ApplicationFilterCh ain.java:173) 
at org.jboss.web.tomcat.filters.ReplyHe aderFilter.doFilter(ReplyHeaderFilter.ja va:81) 
at org.apache.catalina.core.Application FilterChain.internalDoFilter(Application FilterChain.java:202) 
at org.apache.catalina.core.Application FilterChain.doFilter(ApplicationFilterCh ain.java:173) 
at org.apache.catalina.core.StandardWra pperValve.invoke(StandardWrapperValve.ja va:213) 
at org.apache.catalina.core.StandardCon textValve.invoke(StandardContextValve.ja va:178) 
at org.jboss.web.tomcat.security.Custom PrincipalValve.invoke(CustomPrincipalVal ve.java:39) 
at org.jboss.web.tomcat.security.Securi tyAssociationValve.invoke(SecurityAssoci ationValve.java:159) 
at org.jboss.web.tomcat.security.JaccCo ntextValve.invoke(JaccContextValve.java: 59) 
at org.apache.catalina.core.StandardHos tValve.invoke(StandardHostValve.java:126 ) 
at org.apache.catalina.valves.ErrorRepo rtValve.invoke(ErrorReportValve.java:105 ) 
at org.apache.catalina.core.StandardEng ineValve.invoke(StandardEngineValve.java :107) 
at org.apache.catalina.connector.Coyote Adapter.service(CoyoteAdapter.java:148) 
at org.apache.coyote.http11.Http11Proce ssor.process(Http11Processor.java:856) 
at org.apache.coyote.http11.Http11Proto col$Http11ConnectionHandler.processConne ction(Http11Protocol.java:744) 
at org.apache.tomcat.util.net.PoolTcpEn dpoint.processSocket(PoolTcpEndpoint.jav a:527) 
at org.apache.tomcat.util.net.MasterSla veWorkerThread.run(MasterSlaveWorkerThre ad.java:112) 
at java.lang.Thread.run(Unknown Source)    [15-Feb-2008 10:18:10 mburke]
 
Also, if you select 'Administer Operations' -> System Configuration, there is no 'Export and Import Settings' option in the left hand column.
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Q107955: ERRDOC: Build Warning 6525

March 4, 2013, 8:40 am
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When building an InstallShield project, the following warning may occur:

"Warning -6525: The Custom Action [1] in the InstallExecuteSequence table is run from an installed file. It must be sequenced after the InstallFiles action. Ensure that the Custom Action is sequenced properly and that the base actions exists in the sequence."

[1] is a placeholder that contains the name of the custom action causing this warning.

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Q211530: Security Hotfix for InstallShield and AdminStudio

March 5, 2013, 7:56 am
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TippingPoint identified a security flaw that shipped with Flexera Software's InstallShield and AdminStudio products. In response to this, Flexera Software has issued a security patch to correct the issue in the following versions of the products:
  • InstallShield 2012 Spring and earlier—Premier, Professional, Express, and Limited editions
  • InstallShield 12 and earlier—Premier, Professional, and Express editions
  • InstallShield DevStudio 9.x
  • InstallShield Express 5.x
  • AdminStudio 11.x through 5.5—Enterprise, Standard, and Limited editions
Note: This patch applies to all service pack levels of the above products.
 
Later versions of InstallShield and AdminStudio will contain the fixed files.
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M100877: Configuring Enterprise Compliance Manager 7.9.4 for Windows Server 2008 with 64-bit processors

March 6, 2013, 8:36 am
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This article describes how to configure Enterprise Compliance Manager 7.9.4 when it is installed on a 64-bit server running Windows Server 2008. On this platform, an application pool must be created to allow Enterprise Compliance Manager web sites to run in 32-bit mode.   The article is available as an attachment to this document.

For information specific to Compliance Manager release 7.9.3, please see Knowledge Base article 100854.

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M100854: Configuring Compliance Manager 7.9.3 for Windows Server 2008 with 64-bit processors

March 6, 2013, 8:42 am
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This article describes how to configure Compliance Manager 7.9.3 when it is installed on a 64-bit server running Windows Server 2008. On this platform, an application pool must be created to allow Compliance Manager web sites to run in 32-bit mode.

The article is attached to this document as a PDF file.

For information specific to Enterprise Compliance Manager release 7.9.4, please see KB article 100877.

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Q207355: INFO: FLEXnet Connect Installer Transform Utility

March 6, 2013, 8:52 am
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When running an MSI containing the FLEXnet Connect merge modules (versions 6.0 to 11.6) you may encounter certain installation problems. In particular you may see the following error:

Error 2753.The File 'agent.exe.6ED28686_7B19_420C_B255_5B6C1BD2C705' is not marked for installation.

Error 2753.The File 'isuspm.exe.6ED28686_7B19_420C_B255_5B6C1BD2C705' is not marked for installation.

*Note the guid appended to the file names will differ depending on the version of the merge module being used.

Or alternatively, the install may appear to complete successfully; however, the product may not be registered on the target machine.

Neither of the issues are critical, as the install should complete successfully; however, the product will not have been registered with the agent on the machine. Any of the product’s subsequent calls to check for updates will then result in errors

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Q206686: How to Register New FLEXnet Connect Merge Modules with InstallShield

March 6, 2013, 8:53 am
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InstallShield ships with the latest version of FLEXnet Connect which is available at release time. As new versions of FLEXnet connect are released, it is first necessary to install the latest FLEXnet Connect SDK, and then register the new merge modules with InstallShield. This article details the steps necessary to register a new FLEXnet Connect merge modules, so that they show up under the Update Notfications view of InstallShield.

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Q200353: Known issues for FLEXnet Connect 11.5

March 6, 2013, 8:54 am
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This is a list of major known issues and workarounds for FLEXnet Connect 11.5. This article will be updated as new work arounds or fixes become available.
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Q200158: HOWTO: Installing the FlexNet Connect Agent During an InstallScript Installation

March 6, 2013, 8:58 am
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With the release of InstallShield 2009, InstallShield no longer includes a FLEXnet Connect merge module for InstallScript projects. In addition, InstallScript projects no longer include an Update Notifications view, which was previously used to add FLEXnet Connect support.

To support InstallShield users who need to install the FLEXnet Connect client during an InstallScript installation, this knowledge base article links to a special FLEXnet Connect 11.0.1 client installation. The article explains one method of incorporating this installation into your project so that the FLEXnet Connect 11.0.1 client is installed during your installation.

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